We hope you love your piece of Sitting Firm furniture. If you would like to return any items or your purchase is unsuitable (restrictions apply, please see our terms and conditions), we are happy to provide a refund or exchange for goods still in a fully re-saleable condition within 14 days. This applies if you’re unsatisfied with the product you’ve purchased or if you’ve simply changed your mind. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To return an item please notify us in writing, either by email or post to Sitting Firm at Gaze Burvill, Lodge Farm, East Tisted, Alton, GU34 3QH. We will do our best to respond within 48 hours to confirm your refund. Any item not in its original condition, damaged or returned more than 30 days after delivery will only qualify for a partial refund.
If you request a refund which is approved we will credit the cost of your item excluding the cost of delivery.
We only replace items which are damaged. We use high-quality timber with beautiful variations in grain, colour, knots and other character markings. We do not accept returns or refunds based on natural variations in our material.
Wood is natural material which can change across its dimension depending on moisture, as a result of changing temperatures and humidity. We work with wood which has been dried to the correct moisture content but sometimes warpage, shrinkage and dimensions changes can still occur, especially when the furniture is shipped to climates different to that in which it was made. We cannot accept returns based on climatic differences; addressing issues of moisture will usually resolve the issue.
We take extraordinary care to crate and pack our work in a way which prevents any damage in transit. Upon delivery of your goods, it is your responsibility to inspect each item and any damaged goods should not be signed for. Should your product not arrive in perfect condition please contact us within 48 hours with a photograph of the item and a member of the team will advise on the best solution including return or repair options. After this time Sitting Firm at Gaze Burvill cannot be held responsible for goods that are no longer in our care.